Quality Policy

Conformity Assessment Certification of Management Systems services is conducted according to standardized requirements and should always satisfy the Applicant needs, and the principles of Impartiality and Accuracy. Reliability and Quality of Service delivered is the main priority for ICS – Integrated Certification Services.

Audits are implemented and conducted according to standardized requirements, and should always satisfy the Applicant needs.

Personnel Qualification Services, are planned and provided as of excellent responsiveness and reliability, and in-dependency is guaranteed throughout all steeps of the Personnel Qualification process.

Personnel Certification Services, related to particular professions, are executed according to International Standards and the existing National or International legal framework, demonstrating In-dependency, Impartiality and Integrity, towards the candidates to be certified.

ICS reveals and facilitates the transmission of knowledge and knows how, in order to adequately meet its purposes and operational activities, by collecting and elaborating information and data, deriving from National and International publications concerning the development of the above activities.

Impartiality is the most critical principle towards reliability of the ICS Certification Services and the services of its principal body.

The executive management of ICS will provide all efforts and will take all necessary and appropriate measures in order to effectively manage potential conflict of interest and to ensure the objectivity of the conducted certification activities.

“Integrity”, “High value services” and “Customers satisfaction”, of all provided services, are defined as prime priorities of ICS.

Confidentiality, Reliability, Responsiveness and Empathy by all employees, including Auditors, experts, Examiners, Assessors and Certification personnel, is assured at the highest level of efficiency.

Impartiality, In-dependency, Non-Discriminatory conditions, Transparency and Publicity featured within any activity or decision taken by the Certification Body Personnel.